Exchanges

Bicycle-Source.com will exchange items if returned in Brand New -Unused condition with the original box, packaging, all manuals and accessories within 30 days of purchase. All Shipping/Handling charges and 15% restocking fee are paid by you, the customer.

Refunds

Bicycle-Source.com will refund to the original purchaser, less a 15% restocking fee, most items if returned with the original box, packaging, all manuals and accessories within 21 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in Brand New - UNUSED condition, including the original box, packaging, all manuals and accessories. The value of missing items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. Return shipping costs are the responsibility of you the customer. CUSTOMER MUST e-mail or call to obtain a Return Authorization Number BEFORE returning any item, all pacakges received by us without an RA# prominently displayed on the box will be refused and returned at the customers expense. In order to insure our customers get nothing but brand new merchandise from us, we do not accept returns on any used item, even if it has only been used "once around the driveway" it is not our policy to allow returns on such items... This is to protect you, the customer, from receiving used and potentially damaged goods... We sell items for less than anyone on the net, therefore we expect that you the customer have checked around, gotten all the info you need, and have come to us SURE of which product you want to buy, (and sure that you want to save some big bucks on it too!! ;-) Unfortunately, these low profit margins do not allow us to take merchandise back, store it, and try to sell it used... SO PLEASE BE SURE OF THE ITEM YOU WISH TO ORDER BEFORE YOU ORDER!! You may e-mail us with any questions you may have before or after your purchase ( info@Bicycle-Source.com ) Please DO NOT call the ORDER number with questions, THEY CANNOT HELP YOU!!, e-mails are answered usually once or twice a day... Thank you!! :-)

There are no refunds on custom orders...

There are no Refunds or Exchanges on Complete Bicycles or frames...

There are no Refunds or Exchanges on Thule, Yakima or Rhode Gear Items...

There is a $7 service fee for international credit card payments, it is non-refundable...

Baby Jogger Company Returns & Warranty issues are best resolved directly thru The Baby Jogger Company..

*We guarantee to beat the lowest price you find on the net at time of purchase, sorry, we cannot guarantee prices after the transaction has been processed, please make all requests before placing your order...

kd 02/17